Repairs/Maintenance/Furniture Transportation Requests

Release Notice:
Dear Campus Director,

We are pleased to inform you that Version 3.2.7a (Released: 7-23-26) of our Repairs, Maintenance, and Furniture Transportation Request System is now active.

This updated version includes improvements that will help us manage, assign, track, update, archive, and follow up on all repair and maintenance requests more efficiently across all campuses. Also fixed a bug with a “Server Error” while uploading large photos. 

Beginning immediately, all repair, maintenance, furniture moving, and work requests must be submitted through this system.

Please note that only requests entered into the system will be reviewed, assigned, scheduled, and executed. This will allow the Maintenance Team to keep a clear record of each request, prioritize properly, track progress, and maintain better communication with each campus.

Important Scheduling Note

To avoid interrupting classroom activities, student routines, and daily campus operations, most maintenance and repair tasks will be scheduled after school closing hours, unless the request is urgent or requires immediate attention for safety, compliance, or operational reasons.

Request Requirements

For each request, please make sure to include:

• The correct request type: Maintenance, Repair, or Furniture Moving
• The correct campus
• The name of the requester
• A clear and detailed description of the repair, maintenance need, or work requested
• The exact location of the issue inside the campus
• One close-up photo showing the specific issue
• One wide photo showing the surrounding area or location
• A third photo, if needed
• The correct priority level
• A tentative due date, when applicable
• For furniture moving requests, the target date
• Any additional remarks that may help the Maintenance Team understand or complete the request

One Issue Per Request

Please submit only one repair, maintenance issue, or work order per request.

If you have multiple issues, please create separate requests for each one. This helps us assign the correct priority, track progress more accurately, avoid confusion, and resolve urgent items faster.

Communication

If you have any questions, comments, or need assistance using the system, please contact:

maintenance@ngmschools.com

Thank you for your cooperation and for helping us keep our campuses organized, safe, functional, and in excellent condition.

Your Maintenance Team